Serves You Right! (1940)

Training film made for Ford showing how poor customer service can lose a dealership custom. Mrs Kennedy takes in her car for repair. She is kept waiting while another customer is served. The mechanic diagnoses the problem by guesswork and leaves greasy hand-prints over the car's bodywork. The car is not ready when Mrs Kennedy returns. While on holiday the garage manager visits a much more efficient dealership and learns what changes he must make in order to keep his customers happy.